Cabinet d'orthophonie - Jessica Bélisle Macquart
Frédérique-Emmanuelle Cyr
Maestro of Client Relations and Operations
Languages: French, English
Work Setting: Primarily remote
Key Responsibilities:
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Ensure consistency and seamless coordination between the clinical, administrative, and operational aspects of the clinic.
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Oversee overall operations and ensure alignment with the clinic’s values, quality standards, and the needs of both the team and clients.
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Optimize internal processes and ensure the smooth execution of daily operations.
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Lead continuous improvement initiatives related to services and client experience.
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Act as a key contact for client relations, ensuring a human-centred, clear, and reassuring experience at every stage of the journey.
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Support families in situations requiring a personalized approach or more in-depth guidance.
Background
Frédérique-Emmanuelle joined the clinic in 2020, initially as an administrative assistant before evolving into a clinico-administrative coordination role, and later into her current position as Maestro of Client Relations and Operations. Prior to joining the clinic, she worked for several years in the public sector before choosing to take an extended leave to focus on her family.
As a mother of four children with special needs, Frédérique-Emmanuelle is deeply attuned to the realities faced by the families supported by the clinic. Her personal experience has shaped her strong commitment to clarity, attentive listening, and a welcoming approach in all client communications.
Today, she holds a central role within the clinic, ensuring consistency and fluidity across clinical, administrative, and operational processes while maintaining a high-quality client experience. She leads continuous service improvement initiatives, oversees daily operations, and supports clients throughout their journey.
Driven by attention to detail, strong analytical thinking, and deep loyalty to the team, Frédérique-Emmanuelle helps maintain a structured, accessible, and human-centred work environment — both for the team and for the families we serve.